First listed on: 30 July 2020

Human Factors Lead

Company description:

Metro moves you around Melbourne.

As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.

With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.

Job description:

We are currently seeking a Human Factors Lead for work on our Level Crossing Removal Project (LXRP).

This large-scale project will benefit train users, pedestrians, cyclists and drivers by improving safety, reducing congestion and enabling more frequent train services.

About the role: 

In this role you will be responsible for providing a coordination and advisory role in the development and delivery of human factors integration activities for level crossing removal projects through the complete project development and delivery lifecycle.

This is a full time permanent role primarily based in Melbourne’s CBD. You may also be required to travel to site project offices in Melbourne’s CBD and along the various Alliance’s where required. As a Metro employee you will receive free public transport travel. Although dedicated to LXRP, this role also joins a wider industry community of human factors professionals at Metro and across the level crossing removal program.  

The Human Factors Lead collaborates with the level crossing removal design team, Metro and other stakeholders to integrate end user human factors considerations in the design of rail systems and facilities, stations, car parks, and landscaped public spaces.  For both the temporary construction phase, and for the final delivered facilities, your role will identify and evaluate the human factors risks and issues for end user groups that include Metro’s  train drivers, operations and maintenance staff, passengers and other general public user groups.

You will liaise with end user representatives and engineering and operational subject matter experts and ensure appropriate human factors analysis is undertaken as required to support the project team to develop project solutions that mitigate safety risk arising from human factors and deliver optimal outcomes for end users. 

This role is integral to managing compliance with the human factors requirements under Metro’s Safety Management System and Rail Safety National Law. 


  • Provide assurance of human factors integration (HFI) and HFI deliverables to Level Crossing Removal Program in accordance with Metro’s HFI procedure and Management of Change process, to Project Safety, Environment, Risk & Quality (SERQ) team. 
  • Set requirements for HFI into Level Crossing Removal Programs and monitor compliance.
  • Provide technical advice to Level Crossing Removal Programs on HFI and the application of HF principles.
  • Undertake consultation and liaison with end users/SME’s, designers and other Projects personnel as required.
  • Review Early HF Analysis and ensure Project-specific HFI plans are adhered to.
  • Direct and conduct HF analysis at Project level, including task analysis, assessment of training needs, procedure development and human error analysis.
  • Conduct, review and verify HF reports / assessments, including those that identify safety concerns. 
  • Capture and manage HF risks derived from the Level Crossing Program to establish lessons learned, identify commonalities and maintain continuous improvement for the Business.
  • Undertake HF awareness-raising activities with Alliance teams and stakeholders as needed to support early and effective HFI.

Desired qualifications, skills and experience:

  • Tertiary qualification in a HF -oriented discipline (e.g. Human Factors, Ergonomics, Behavioural Science)
  • Membership of a professional safety institution or relevant recognised body is desirable
  • Minimum 3 years’ experience in HF application within a safety-related environment. 
  • Experience of HF integration into projects is preferred 
  • Excellent verbal and written skills with all levels of management and staff (verbal and written)
  • Ability to follow occupational health, safety and environmental procedures in the rail industry
  • Ability to identify and analyse risks, and take corrective actions
  • Ability to manage, use and maintain administrative systems
  • Ability to educate, negotiate, persuade and influence opinions
  • Effective time management skills ensuring deadlines are strictly adhered to

Why work for Metro?

  • Great Team Culture and Work/Life Balance
  • Competitive Salary & Employee Benefits
  • Collaborative & Supportive Team

Please submit your application by COB Friday, 14th August 2020.

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you!

Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.


Recent Jobs