First listed on: 01 July 2020

Counselor - Student Support & Engagement 



Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.

Each year, we welcome some 35,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.

A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.

Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities. 

Our drive for commercial success is underpinned by our core values of Opportunity, Integrity, Collaboration, and Achievement.

In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.

We offer more than 400 courses, from VCE/VCAL/VETiS, through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.


You will be accountable for welfare services oversight, direct counsellor and student support, guidance and expert advice to all levels of the organisation. You will also be responsible for first responses to critical incidents, crisis management and follow up services to at risk students.  

This role provides direct support to students through class talks, presentations, workshops, resource creation, and support to educators to service the needs of the student body from both proactive and reactive approaches to problem solving.  

Your key accountabilities will be to:
  • Lead with advice, support and debriefing services to support other counselling staff
  • With guidance and collaboration from the Work Health and Safety team, provide advice and logical approaches to crisis in progress and post crisis incidents to students and staff in distress in line with the crisis management procedures of Chisholm Institute.
  • Mentor, coach, monitor and support team members and staff to apply best practice methods and wellbeing support to students
  • Act as a thought leader and specialist context-relevant problem solver to support delivery departments and improve the student experience
  • Display adept specialist skills and exceptional communication to advise, inform, educate, influence, and modify student critical incident response mechanisms to ensure the wellbeing and support of students in future best practice models
  • Co-locate operationally within departments to increase understanding, normalise the presence of support services and readily respond to staff and student needs as part of early identification, early intervention and tailored support  

You will have relevant graduate qualifications in Counselling, Psychology, Social Work or related fields; with substantial experience and management expertise in clinical or administrative fields; or an equivalent combination of relevant experience and/or education/training.

Crucial to your success will be your proven track record in case management expertise, facilitation of workshops and other training to support educator and student learning outcomes.  You will also be familiar with local community, government and private welfare support services and be experienced in case management.  You will have proven outcomes contributing and leading continuous improvement of operational strategies and rollouts and applying nuanced and expert problem solving skills to counselling, crisis and welfare support services.

Aboriginal and Torres Strait Islander people are encouraged to apply.


At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you. 
Applications for this position close 9am Monday 13th July 2020.

Applications should include:
  • a covering letter
  • curriculum vitae
  • contact details of three (3) referees
Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:
  • valid Employee Working With Children Check
  • National Police Check
  • International Police Check (if applicable)
  • verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
  • certified copies of qualifications and transcripts
If you have any questions regarding the position or require further information please contact Amy Cox, Team Leader, Student Support, 9212 5269.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

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