First listed on: 27 March 2024

Director - Claims

  • Executive remuneration package
  • Significant leadership role within the Scheme Reform Business Unit
  • Geelong based opportunity with hybrid working

About the role

The Director, Claims is a senior leadership role that reports to the Executive Director, Scheme Reform.  It is accountable for ensuring WorkSafe’s Claims strategy is aligned to achieving great outcomes for injured workers and better return to work outcomes for the scheme.  The position is responsible for execution across Workers’ Compensation claims in Victoria, including initial claims eligibility, ongoing income support and eligibility, health treatment benefits, return to work and impairment benefits. 

Key Accountabilities

  • Leading the Claims Division, Authorised Agents who are appointed under the Workplace Injury Rehabilitation and Compensation Act 2013 and any insourced claims management operations in the development and implementation of best practice claims management strategies and operation; measured through return to work performance, service performance, liability management on overall benefit delivery.
  • Provide leadership to the Claims Division to enhance the performance of the Division, specifically around innovation, best practice and technical expertise of these areas to improve the overall scheme performance across return to work, liability management and service.
  • Lead the design, implementation and ongoing review, of sensitive, appropriate controls in claims processes to aid compliance with legislative requirements and delivery of high quality operational management processes.
  • Proactively lead, develop and oversee effective partnerships and relationships with senior management in WorkCover Agents, the Medical Panel, WIC, internally with Recovery, Planning & Performance, Corporate Legal and Dispute Management, and key worker and employer representatives

Please ensure you click here to view the Position Description provided for additional information on accountabilities for this role.

About you

You are an experienced insurance professional who wants to make a difference, with demonstrated ability to maintain a high level of performance in a demanding Senior Leadership position.

  • Previous experience in leading an operations, policy, compliance or other work environment relevant to the functions of an Insurance function and understanding of the legislation governing WorkSafe Victoria
  • Experienced in establishing robust people practices that drive engagement and high performance of teams
  • Demonstrated ability to identify, analyse and determine approaches for solving issues which impact on the WorkSafe Scheme
  • Extensive experience leading leaders, empowering them to work collaboratively with their teams to build upon capability and performance through effective mentoring, professional development and coaching
  • Highly developed interpersonal skills and verbal and written communication skills
  • Ability to deal with senior management both within and external to the Authority and provide high level advice both internally and externally on matters pertaining to WorkSafe Insurance systems

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

People who are seeking part-time or job share arrangements are encouraged to apply.

What’s next?

Applications close 11:00pm – Tuesday 9th April, 2024Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Luke Blockey via email –

About us

WorkSafe's Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

Recent Jobs