First listed on: 30 March 2020

Community & Co-Responder Program Lead


Ambulance Victoria's (AV) mission is to improve the health of our community by delivering innovative, high quality ambulance services and providing exceptional clinical care. The leading edge clinical practice and lifesaving work of AV's paramedics and volunteers underpins this mission.

The Operational Capability Division has been undergoing an exciting transformation designed to improve ambulance response to the Victorian community and the health, wellbeing and capability of staff. In that vein, the Community and Co-Responder Program Lead is responsible for developing, implementing and improving state-wide performance of AV's Co-Responder programs through appropriate planning and development, monitoring and education, including the leading and implementation of state-wide programs and clinical education for Co-Responders, identifying trends and facilitating improvements in line with the Best Care framework.  This is an ongoing, full-time role, based in Port Melbourne.

About the role

Reporting to the Manager First Responder & Community Programs, the responsibilities of the Community & Co-Responder Program Lead will include, but are not limited to: 

  • Participating in the development and implementation of state-wide Community and Co-Responder models and training programs across Victoria in collaboration with internal departments and external stakeholders
  • Establishing and maintaining service level agreements & MoU's with co-responder agencies
  • Managing the implementation of new Co-Responder programs and developing state-wide Public Access Defibrillation initiatives, including the management of the AV AED Registry and leading the development of future supporting initiatives
  • Maintaining strong, collaborative relationships with internal stakeholders to ensure alignment of Co Responder programs state-wide are supporting the Clinical Operations delivery model
  • Managing functional expenditure within budget and implementing approved plans and strategies within budget parameters and time frames
  • Co-ordinating the development and maintenance of an integrated state-wide AED registry and associated technology
  • Proactively building, developing and maintaining strong relationships with departments and divisions
  • Leading and managing staff to ensure goals are achieved and to drive superior business outcomes

About you

In order to be considered for this role, candidates must hold a tertiary qualification in Paramedicine and possess extensive, current ambulance operational experience, along with an AHPRA Paramedic registration.  A demonstrated understanding of the operational and clinical benefits of Co-Responder programs is crucial.

With operations and/or management experience in an emergency service, volunteering, health or allied service delivery organisation, candidates will possess a demonstrated ability to facilitate transformational change solutions, through collaborative and facilitative approaches and through their ability to develop strong and effective working relationships with key stakeholders.

The successful applicant will be a strategic thinker, with well-developed conceptual, analytical and problem solving skills; a manager with exceptional planning and organising skills, including financial and resource management and a strong verbal and written communicator.  Change management skills will also be required in order to foster an environment of continual improvement and cultural change. 

Finally, candidates will need to hold a current Victorian Driver's License and be willing to travel throughout metropolitan Melbourne and regional Victoria when required.

What's in it for you?

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance.  We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

The salary range for this role is from $134,356 - $153,551 + 9.5% super.

How to apply

To learn more about this exciting opportunity, or for any queries, please contact Ambulance Victoria's Recruitment and Selection team via email: or tel: 03 9840 3653.

Applicants are requested to submit a resume and covering letter outlining their suitability for the role by 5pm, Sunday 5 April, 2020. All applications must be submitted via the Ambulance Victoria Careers Centre website:

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.


Recent Jobs