The New South Wales Police Force is planning a third attempt to overhaul its decades-old Core Operational Policing System (COPS). 

The latest move follows two previous efforts to replace the system, both of which ended in scrapped contracts, including a high-profile dispute with US software vendor Mark43.  

In a bid to avoid past pitfalls, NSW Police has issued a premarket notice seeking solutions to replace the legacy system, which has been in use for over 30 years. 

The force says the current platform is reliant on outdated mainframe technology, which hampers operational efficiency and increases risks for frontline policing.  

The new plan adopts a phased procurement approach, beginning with an Expression of Interest in early 2025. 

This marks a shift from earlier strategies, focusing instead on agility and incremental delivery. 

Suppliers are encouraged to propose either off-the-shelf or low-code systems that integrate critical policing functions, from investigation management to regulatory services.  

NSW Police has identified seven key capabilities for the new platform, including a centralised data fabric that will harmonise disparate data sources. The technology will serve as the backbone for advanced analytics and potentially support AI-driven insights.  

The COPS system has long been a crucial tool for police operations, but its outdated design now poses challenges for modern law enforcement. 

Deputy Commissioner Kenna Ackley says that the force is determined to apply lessons from the past to deliver capabilities that support proactive and effective policing.  

The project’s history includes a $177.8 million contract with Mark43, terminated in 2022 after just two years. 

While the details of the ensuing legal battle remain confidential, the settlement concluded with NSW Police retaining some of the developed code for future use. 

Previous Commissioner Karen Webb acknowledged that evolving technology since the initial tender in 2018 could now simplify the path forward.  

A spokesperson for NSW Police said the renewed approach is aimed at rapidly delivering practical tools to improve crime prevention, disruption, and response. 

The project will roll out in stages, allowing the force to adapt as technology and requirements evolve.  

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