Duty Manager/Venue Responder - Parkville Stadium - [Archived Advertisement]

Duty Manager/Venue Responder - Parkville Stadium

Let’s start with some details about Melbourne Sports Centres (MSC)

Melbourne Sports Centres are the premier multi-sport facilities in Victoria.

We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and deliver world class events at all three of our venues, MSAC, Lakeside Stadium and Parkville Stadium. By providing services, facilities and significant events for athletes and individuals on their journey in sport we aim to drive participation, activity and well-being across Victoria. We want people to be excited about sport, engaged in healthy activity and feel inspired to be their best!

Parkville Stadium (formerly State Netball and Hockey Centre) is undergoing a $65m redevelopment to transform the venue to a state of the art, major multi-sport venue with new high performance training areas and the new home for the Women in Sport Leadership Centre. We are looking for professionals to support the expansion of the venue and move into a significant increase of utilization and activity, supporting new partnerships while also nurturing those key existing partnerships.    

Now a little about the Venue Responder role

Reporting to the Venue Response Team Leader, the primary focus of the Venue Responder is to ensure that all Melbourne Sports Centres patrons and staff are kept safe while at the venues and all hazards and incidents are prevented proactively. The Venue Responder will provide day to day support for staff at Melbourne Sports Centres including but not limited to, incident response and coordination, incident database management, maintaining safety records, contractor supervision and providing general operational oversight and support for events and activities occurring at Melbourne Sports Centres.

This role provides an opportunity to be exposed to operations management processes, creating a development pathway into various operations management roles. With a brand-new team being built at Parkville, you will be part of building the foundations for procedures and processes ensuring the safety and security of all patrons and staff.

Responsibilities include:

• Respond to customer and staff requests and provide technical assistance as required
• Be conversant with emergency procedures and use of Fire Control Panels and the Crisis management response system
• Use first aid and triage principles to manage multiple injuries in emergency situations
• Oversee the use of first aid & incident report & systems to ensure their integrity
• Ensure that all first aid/incidents are dealt with professionally and within scope of role and responsibilities
• Understand, maintain training and perform duties as required within Crisis Management and the Emergency Warden hierarchy
• Demonstrate a duty of care approach towards ensuring the safety and wellbeing of all staff and users of SSCT facilities
• Ensure risk is controlled at events, crowd control practices are enforced, and appropriate security resources are on site
• Participate in a simulated emergency evacuation of the facility annually and complete two training sessions per year; assist with training in areas of responsibility as required
• Ensure that staff, tenants and contractors onsite are inducted and comply with policy and procedure.

It is essential that you can think on your feet and to problem solve when things do not go to plan. Remaining calm under pressure and working within a team to develop workplace relationships are qualities that you must have to be successful in this role.

Flexibility to work a rotating roster is a must for the role, as we operate 7 days a week and through public holidays across all three of our venues. This role is primarily based in Parkville, however you must be available to work across all three venues if required (MSAC and Lakeside Stadium in Albert Park).

We’d like to hear from you if you have the below experience and attributes:

We’re looking for people who are dedicated and care about delivering a great customer experience, who are motivated to be their best, who work hard, are curious to learn and have fun! Experience within the sports industry would be advantageous.

Required skills & knowledge:

• SISSS00111 - Pool Lifeguard – including Deep Water Accreditation depth test to 5m
• HLTAID003 Current First Aid
• HLTAID001 Current CPR
• HLTAID007 - Advanced Resuscitation
• Working with Children Check – Current or willing to obtain

Experience in controlling emergency response

• Experience in managing a diverse array of contractors and teams.
• Experience in OH&S and risk management
• Experience in facility maintenance systems
• Experience with, and a working understanding of quality assurance systems.
• Experience in the development of policies and procedures

Why is this a great place to work?

• You will love working at Melbourne Sports Centres. Here’s just a few reasons why:
• Great staff benefits including free parking, performance gym membership, discounts at MSC food & beverage, and retail outlets.
• Family and friends’ discounts on performance gym membership,
• Discounts on holiday programs, birthday parties and creche for financial dependants.
• Flexible working hours.
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills.
• We have a fantastic team of people who are great to work with.
• Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be a part of.
• We are surrounded by elite athletes daily and you will support various elite sports and world class events.

How to apply

Please send through a resume and a cover letter to support your application for this role at Melbourne Sport Centres. 

We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying.

"SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities." Successful applicants will be required to undergo a Working with Children Check & Police Check'