Project Manager

• $117,324 - $141,313 plus superannuation
• Permanent and Temporary (full time) opportunities
• SNSW Grade 9/10

Do you want to…

• join an inclusive and collaborative team working on world-leading initiatives, that prizes innovation?
• create change for good and make a difference to the lives of 8 million people in NSW?
• work in a supportive and flexible hybrid-environment with endless opportunities to grow?

Yes? Then this role is for you…

Partnerships, Projects and Insights (PPI) and the Disaster Preparation and Recovery team are both looking for Project Managers.

About the divisions...

Partnerships, Projects and Insights (PPI) is a growing team with an exciting future ahead. Over the past few years, we have helped the lives of people in NSW through initiatives such as Vouchers, Grant and Rebate Programs, Digital Identity & Verifiable Credentials, and have some great initiatives in the pipeline.

The Disaster Preparation & Recovery team is a new division established by Service NSW to provide a one stop shop for citizens of NSW who are affected by natural disasters such as floods and bushfires. Our role is to make sure Service NSW is well prepared and responds to natural disasters and other crisis events with effective services that meet the needs of people in some of their most difficult times.

In disasters, Service NSW assist customers by stepping through various support options available such as financial support and stimulus packages, helping individuals and businesses access financial assistance and connecting impacted customers with short- and long-term housing and other vital services.

About the role...

As a Project Manager at Service NSW, you will be the voice of the customer and ultimately define what success looks like. You will be balancing priorities and engaging with subject matter experts across the organisation and beyond.

You will think big and work in a balanced team of like-minded individuals with a variety of skills, who share your passion. You will plan and oversee critical and highly complex projects from the initial ideation through to completion.

You will need to have an ability and willingness to travel within NSW and support other operational roles during disasters, emergencies and other events, consistent with skills, background and personal circumstances (applicable to roles in Disaster Preparation and Recovery only).

Your day to day

• As the Project Manager you will manage and oversee all aspects of the project management cycle, ensuring the project is delivered on time and within budget
• Develop key project artefacts
• Coordinate resources
• Manage budgets and reporting
• Manage relationships and communication with all stakeholders
• Be the subject matter expert and provide expert advice and information
• Monitor and continually look for ways to improve
• Mentor and lead your team to be successful

About you

Strong experience in project management. You have relevant tertiary quals and strong experience in managing diverse transformational and digital projects. You live and breathe project management and it's your passion.

Excellent understanding of project management methodology. You know what they are talking about when you hear words like sprints, discovery, risk management, budget forecast and lean business case. You have experience working in an agile environment.

Outstanding communication, collaboration and problem-solving skills. You encourage diversity of thought and thrive in a team environment. You have top notch facilitation skills that guide discussions into outcomes and have some leadership or mentoring experience.

Customer-oriented and proud. You are motivated by, and take ownership of, delivering valuable outcomes to your customer.

Continuous improvement forever! You are a lifelong learner, always driven to improve processes and outcomes. You value closed feedback loops, and the concepts of iteration and incremental improvement.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• Be part of a collaborative and team environment
• We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• Flexible leave so you can recharge and make time for what counts
• Much more than just a job, you can build a career here
• Access to health and well-being programs including Fitness Passport

We can't wait to meet you

If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process. Please attach your resume and a cover letter as well.

About us
Projects, Partnerships and Insights (PPI) team is like nothing else in government. We are a diverse and vibrant team of talented project professionals, business analysts and partnership managers working together to develop impactful experiences that improve the lives of our 8+ million customers. We believe that working for Service NSW is not just a job, but a purpose. Joining Service NSW will provide a way for you to service all the people and businesses in NSW and ensure no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we've worked on in the last 12 months include:

• Digital Identity & Verifiable Credentials - click here to see more Future Vision for Digital Identity
• Voucher programs such as Dine and Discover, Back to School, Stay NSW, Before & After School Care and Parent Vouchers
• Careers NSW
• Service NSW Mobile App
• Grants and rebates for disaster impacted communities
• Digitisation of licences

Salary Grade 9/10, with the base salary for this role starting at $117,324 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via tiffany.martin@customerservice.nsw.gov.au.

For enquiries relating to the role please contact Anthea Smith via Anthea.Smith@service.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 24 May 2023 at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tiffany.martin@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process