Customer Service Officers - Operations Division, Melbourne - Fixed Term

• At least two (2) fixed term roles (up to 30 June 2021)
• Salary $52,493 plus 9.5% superannuation - VPS Grade 2
• Based in Melbourne

At least two (2) fixed term Customer Service Officer Grade 2 positions are being offered in the Operations Division, based in Melbourne. The fixed term roles are available up to 30 June 2021.

The State Revenue Office 

We administer a range of taxes, duties, levies, grants and subsidies on behalf of the Victorian Government. The revenue we collect funds essential services including health care, education and social infrastructure.

Committed to excellence, customer service and developing our people, we offer a collaborative and rewarding culture valuing teamwork and high performance. In return, you'll benefit from professional staff development, giving you the opportunity to learn, influence and contribute to your future and to the State Revenue Office.

The role

These roles assist customers across various channels, with a strong focus on resolving telephone and email enquiries. In addition, the roles support the administration of various revenue lines, including updating and maintaining our customer databases, supporting effective and efficient customer services and debt recovery.

Key responsibilities

Reporting to a Team Leader, you will be responsible for:

• Handling routine enquiries from customers via telephone, email and other correspondence channels.
• Accurately updating and maintaining our customer databases.
• Achieving agreed performance targets.     

The ideal candidate

To be successful in this role, you will have:

• A passion and commitment for delivering quality customer service within a multi-channel environment.
• Strong written and verbal communication skills, including experience talking to customers over the phone and writing to them.
• A focus on results, with the ability to operate in a deadline-driven environment where you are expected to problem solve and achieve outcomes.
• The ability to negotiate with customers, for example in relation to debt payment arrangements.
• Sound computer literacy skills. 

More information

For more information, please read the position description or contact Rochella Young , Branch Manager (Acting) , Duties and Debt Management , on 9628 0110.

If you need a copy of this advertisement and attachments in an accessible format, such as large print, please email applications@sro.vic.gov.au.

To apply

To be considered for these roles you must complete the online application form, a covering letter and a current resume via this website by 5pm on Friday 16 October 2020.

Note:

• As part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
• There will be a probation review.
• If you are viewing this advertisement on Seek, the position description and application form are available via the ‘Apply Now' or ‘Apply on Company Site' buttons.