First listed on: 20 May 2024

Senior Investigation Officer 

  • Ongoing Full Time
  • Clerk Grade 9/10
  • Package up to $149,620 pa. Package includes salary range ($120,859 pa to $133,183 pa), plus employer's contribution to superannuation and annual leave loading
  • Greenacre (3 days per week office based, up to 2 days per week remote)

About the role:      

In this role you will undertake case management and investigation of complex workplace complaints and disciplinary matters.

About you:

  • You will have experience in providing support to management and staff on workplace complaints, grievance and disciplinary matters, internal reviews, external agency enquiries and Public Interest Disclosures. 

For more information on the role, please view the Role Description.

Should you require more information about this opportunity, please contact Ruth Barlow, Director Professional Standards on 02 9265 3949.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

  • Work-life balance and flexible working arrangements 
  • Modern buildings and facilities
  • Activity based working environment
  • Free on-site gym and parking
  • Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
  • Study assistance for approved courses
  • Leadership development programs
  • Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.

  1. Please provide an example of a complex workplace matter you managed or investigated within the last two years. Please demonstrate how you overcame difficult and/or sensitive issues arising from the complaint and your knowledge and expertise in investigative process and procedural fairness. (Maximum 1 page.)
  2. The work of the Professional Standards Branch occurs in a demanding and high-volume work environment. There have been a number of significant legislative changes impacting our work, for example in the areas of psychosocial risk, sexual harassment and public interest disclosures. Detail your approach to providing high quality support to the organisation in a changing environment such as this, while developing and maintaining team and stakeholder relationships.  (maximum 1 page).

Visit the PSC website for helpful information on writing your application:

Applications close: 11.55pm 3 June 2024

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.

Recent Jobs