NSW Premier Barry O’Farrell has announced that 210 government services will be available at 18 new one-stop shops across the State.

 

Combined with a new 24-hour phone service and a new internet portal, the one-stop shops are touted as saving businesses $4.8 billion a year in lost productivity.

 

Mr O’Farrell also announced that Mike Pratt would be the State’s first Customer Service Commissioner. Mr Pratt, a career banker who has held senior roles at Westpac, NAB and the Bank of New Zealand, will oversee service reforms across the NSW public sector.

 

Mr Pratt said: “Increasingly, private sector organisations are moving to deliver their products and services across a range of distribution channels such as contact centres, internet, and branches to make it more efficient for consumers and to improve the customer experience.

 

“The citizens of NSW rightly expect their Government to do likewise, and it is pleasing to see the Government moving to deliver services in a much-improved and integrated manner.”

 

The ServiceNSW centres will be open from 7am until 7pm during the week and from 9am to 3pm on Saturday. The 18 centres will be operational in about a year, and will be the first of around 100.