The first two of 10 new Sydney-based Service NSW centres have opened.

Customer service minister Victor Dominello says the new centres will help customers use self-serve touch screens and complete transactions over the counter in what is described as a “digital first” design.

“We’re turbocharging the customer experience to make life easier for people,” he said.

“Customers have quickly embraced the new centres, with more than 3000 people visiting them since 28 August. There are now 109 Service NSW Centres across the state, as well as four mobile centres that cater for customers in remote and regional areas.”

New centres opened this week in Revesby and Engadine, with the remaining eight centres planned for Merrylands, Randwick, Northmead, Glenmore Park/Edmondson Park, Roselands and Schofields by 2023.

Mr Dominello also gave an update on the state government’s Click and Collect service, which allows access to birth, death and marriage certificates online.

He says over 3,000 customers have opted for Click and Collect since the service was launched in April, with birth certificates accounting for 71 per cent of all online applications.

“Customers are giving it the thumbs up, with 45 per cent choosing the digital option in July,” he said.

Additionally, Service NSW COVID-19 check-in contract-tracing app is being rolled out statewide, Mr Dominello said.

A QR code now included in the app allows customers to check in at hospitality venues and Service NSW centres across the state.

“The check-in automatically captures the date, time and location, and securely stores them on a NSW government database for the sole purpose of contact tracing. After 28 days, the data is destroyed,” Mr Dominello said.

“We will work closely with industry to encourage them to adopt our QR code. The service is free for businesses, and helps them comply with their obligations under the Public Health Orders.”