Customer Service Officer

The role of the Customer Service Officer is to provide high quality counter service when dealing with customer and public inquiries.  The Customer Service Officer is responsible for the provision of efficient and professional customer service and advice to all venue users and patrons.

Key tasks:

• Provide exceptional customer service in person, via phone and email 
• Provide quality and timely support across various departments through the completion of administrative tasks.
• Assist the Events Office to coordinate bookings of the Venue.
• Perform all cashiering, assist with reports, ensure all monies received are accurately receipted and assist with reconciliation daily.

About you:

• Demonstrated experience in a similar position providing administrative support, with a focus on customer service.
• Well-developed communication and interpersonal skills.
• Excellent telephone manner and attentiveness.
• Ability to follow instruction and work under limited supervision.
• Ability to use Word, Excel and Outlook as well as general computer skills. 
• Ability to take and reconcile payments

Please visit the Stadiums Queensland Careers page, for the full position description and details on the application process.

Please note: junior rates will apply if the successful candidate is under 21 years of age.

"Brisbane Aquatic Centre is the premier aquatic facility in Queensland with a focus on delivering high performance training and hosting International, National and State events.

The Brisbane Aquatic Centre is part of the Sleeman Sports Complex (SSC) precinct.  SSC is a high performance and community venue of Stadiums Queensland (SQ) with the vision of “Preparing the heroes of today, inspiring the stars of tomorrow”. SSC will be front and centre at the 2032 Olympics and Paralympics, hosting Track Cycling and BMX, Gymnastics, Diving, Artistic Swimming, Water polo preliminaries and Wheelchair Basketball. 

Why work for Stadiums Queensland?

• Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and at the same time, provide local communities with an awesome customer-centric experience. 
• Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you.  This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.
• Learning and Development – SQ wants to develop future leaders and specialists in their fields.  As an employee, you’ll get as much out of your development as what you put into it.
• Teamwork – we are supportive, enthusiastic, and passionate  – One team, One dream, enabling us to deliver world-class experiences and celebrate the successes
• International Venues – If you have ever attended one of our venues, you’ll already know this.  Offering the highest standards, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

The organisation:

SQ is charged with the management of major sports facilities that are declared under Queensland Government regulation as being venues having the capacity to stage national or international sports events, recreational or entertainment experiences. SQ’s portfolio of venues include Suncorp Stadium, The Gabba, Sleeman Sports Complex, Brisbane Entertainment Centre, Queensland Sport and Athletics Centre, Queensland Country Bank Stadium, Cbus Super Stadium, Queensland Tennis Centre, and People First Stadium