• Awarded Australia’s Major Tourism Attraction
• Ongoing full time position
• Clerk Grade 5/6, $94,756.30 Package includes base salary $85,488, employer's contribution to superannuation and annual leave loading under the TCSA Salaried Employees Award
• Located at Taronga Zoo, Mosman

Looking to secure a shared future for wildlife and people?

Taronga is looking for an experienced, driven and motivated Applications Support Officer who is interested in joining a leading organisation in conservation, education, animal management and transformational guest experiences.

About us…

Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977!  We believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild!

Our employees enjoy generous employment conditions including:

• Complimentary family and friends passes
• A wide range of discounts on our award winning accommodation
• Discounted food and beverage purchases across the site
• Reduced rates for other services including animal encounter
• To discover more about the benefits of working at Taronga, please visit our website here.

We value diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Taronga provide specific workplace programs to support diversity and equal employment opportunities for women, people with a disability and people identifying as Aboriginal or Torres Strait Islander.

About the role…

The successful individual will provide troubleshooting and broad ranging Tier 1 and 2 technical support and advice to users across Taronga’s core applications, platforms and technologies.

Key accountabilities…

• Utilise appropriate tools and methods to address user support queries and return user’s core application systems to optimum efficiency

• Apply best practice to system Moves, Adds and Changes and document actions accordingly

• Liaise with core system vendors for Tier 3 support enquiries

• Manage with set-up activities for systems and monitor their performance to limit or prevent loss of service to end users

• Work closely with key stakeholders and application owners for the continual improvement of existing systems and provide advice when implementing new systems making sure they align with Taronga’s digital strategy.

• Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages

• Provide end user training and maintain knowledge management systems as required

• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.

About you…

We are looking for candidates that have:

• 2+ years of experience in an Applications Support or similar role preferably supporting SaaS applications.

• Experience with vendor management

• Hands-on experience with application implementations, enhancements, and integrations.

• Experience with Centaman, Salesforce, and SAP ERP and Successfactors systems is an advantage

• Strong communication skills, with the ability to clearly explain system changes and functionality to all employees across Taronga.

• Excellent verbal and written communication skills.

• A current (or able to obtain) volunteer NSW Working with Children Check (at own expense)

• NSW Drivers Licence

About applying…

We value your safety, and the privacy of your information. Please only apply for this position via http://www.iworkfor.nsw.gov.au/. This is the only legitimate website to apply via, and the only website whereby applications will be accepted.

Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application. 

1. The IT field is always changing. As such, what have you done with regards to personal development when it comes to our posted APPLICATION SUPPORT OFFICER position in the last 12 months?

2. Describe the most creative work-related task or project you have completed. What challenges did you face and how did you overcome them?

Applications must be completed via http://www.iworkfor.nsw.gov.au/ using the reference number 00007DZ3 or searching the word Taronga. For more information in relation to the vacant position please contact Recruitment team at recruitment@zoo.nsw.gov.au

To review a copy of the role description, please visit the careers page of the Taronga website http://www.taronga.org.au 

If you are experiencing technical difficulties in applying, please contact “I work for NSW” support team on 1800 562 679 or support@iworkfor.nsw.gov.au

Applications close:   Midnight 14 November 2019