Banyule City Council is an award-winning organisation that prides itself on a customer-focused culture of innovation, best practice and continuous improvement.

The Information Technology Service Unit (IT) is responsible for the provision, development and ongoing support of Council’s information technology resources.

 As an IT Service Desk Officer, you will:

• Deliver professional, friendly and responsive IT customer service, training and communication for all customers
• Improve and enhance technical knowledge of customers
• Ensure sound professional advice to customers

 Desirable criteria:

• Relevant tertiary qualification in the area of Information Technology or similar or or 2 years’ experience in a service desk environment
• ITIL certified and other industry certifications
• The ability to build and maintain effective relationships
• Demonstrated ability to troubleshoot technical issues to resolution and/or escalate as required
• Well-developed PC support skills and underlying knowledge of relevant software and operating systems as required
• Experience in applying technical knowledge to install, support and configure computer hardware, operating systems and applications
• Demonstrated ability in managing time, plan and organise work

 Benefits:

• Salary range $70,934.90 - $82,175.74 plus 10% super
• Permanent full-time position. 38 hours per week plus monthly RDO
• Ongoing learning and individual development opportunities, including health and wellbeing initiatives
• Supportive team environment
• Flexible work arrangements
• Greensborough Location

Culture:

Our Staff choose to align their career with Banyule by living the values of Respect, Integrity, Responsibility, Initiative and Inclusion, strong learning and development culture and the positive way we work in partnership with the community.

For more information about this position please access a copy of the position description via the link below or to discuss your suitability, to contact Armando Giaccotto, IT infrastructure & Operations Coordinator, Tel: 94904224 for a confidential conversation.

To apply for this position, please include your resume and cover letter addressing the Key Selection Criteria outlined in the position description. 

Applications Close 11.45pm on: Monday, 9 August 2021.

Banyule City Council is a child safe organisation and an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply.