Make a difference every day and save lives - receive 000 calls and provide first aid advice to people in medical emergencies.

NSW Ambulance is currently seeking highly organised individuals with outstanding communication skills for upcoming Communications Assistant vacancies based within our emergency response call centres across multiple locations in Sydney (Eveleigh),Charlestown, Dubbo and Warilla.

Join an energetic and friendly team dedicated to saving lives and helping the NSW community. We’ll provide you with on the job paid training and opportunities for career advancement in an organization that values and supports its staff and the vital services they deliver.

The Role

Communications Assistants receive record and quickly progress emergency phone calls made to Triple Zero (000) while providing first aid advice over the phone and reassurance to distressed members of the community.

They are the first contact for callers in emergency situations and must be able to handle stressful situations with maturity, empathy, calmness and accountability. 

If you are resilient, available for shift work, with an ability to touch type a minimum of 30 words per minute and are looking for a career rather than a job, please read the Communications Assistant information sheet by clicking here.

Salary and Benefits

•The salary package range for the Trainee Communications Assistant is $59,834 - $68,808. This includes 9.5% employers contribution to superannuation and shift allowances. In addition, you will also receive: 

• 5 weeks annual leave
• Fully paid 7 week induction training
• Uniform
• Generous Salary Packaging
• A rich diversity of career experiences across regional and/or metropolitan NSW

Please be advised Control Centre positions are not a stepping stone to Paramedic positions. They require different skills sets and have two separate recruitment pathways.

Applicants who are successful in gaining employment as a Communications Assistant must complete Control Centre Assistant training and mentoring followed by 6 months independent practice as a 000 emergency call taker before being eligible to apply for or transfer to other positions within NSW Ambulance.

How to Apply: 

Please carefully review the “How to Apply and Setup a Profile”information sheet.
• Submit a current and relevant resume
• Address the selection criteria and pre-screening question (included below) - this will be reviewed and will count towards your application.
• Please outline in 250 words (max) what relevant skills and experience you could bring to the Communications Assistant role and why you would make a good candidate for this position. Please also describe any experience you have working in environments relative to the Control Centre and how you would be able to transfer the skills and experience you have into a Control Centre environment.
• Provide the names of 2 referees – referees must be either past or present supervisors/managers

Next Steps:

Please click here for detailed information on the Control Centre recruitment and selection process.

If you're interested in attending our information session for the Control Centres we are running two in Sydney from 6pm – 7.30pm on Tuesday 16th and Wednesday 17th July 2019, please email ambulance-recruitment@health.nsw.gov.au with your name and preferred date to register your interest.

We are committed to Equal Employment Opportunity, Ethical Practices and the principles of Cultural Diversity.

• Computer literacy with demonstrated experience in the use of windows based computer applications and an ability to transfer voice activated information into computerised data entry systems.
• Excellent communication skills, both written and oral.
• Ability to work independently and as a team member in a critical environment.
• Ability to think clearly, logically, remain calm in stressful situations and work within defined procedures.
• Organisational skills, including efficient time management and an ability to prioritise tasks.
• High degree of confidentiality, discretion, diplomacy and interpersonal skills suitable for an emergency environment.
• Touch Typing skills of thirty (30) words per minute with an accuracy of 98%. (Validation of typing speed and accuracy will be necessary prior to employment being confirmed.)
• Possess a First Aid Certificate with re-certification every three years to maintain currency and an understanding of basic medical terminology.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
 

For role related queries or questions contact our recruitment team via email at ambulance-recruitment@health.nsw.gov.au

Applications Close: 11.59pm on Wednesday 24 July 2019