First listed on: 21 September 2020

Director Professional Standards, People & Culture 

Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 6
Remuneration: $164,767 - $180,263 per annum
Hours Per Week: 40
Requisition ID: REQ185826
Location: State Headquarters, Rozelle
Applications Close: Sunday 27 September 2020

We are here for you

  • Choosing a career with NSW Ambulance can offer you the personal reward of being part of one of the largest ambulance services in the world, servicing a population in excess of 7 million. It will also provide you with rewarding career opportunities in clinical and non-clinical areas within NSW Ambulance.
  • Generous government benefits including a day off every month, parental leave, 17.5% annual leave loading and salary package options available.
  • Enjoy discounted gym rates, free flu vaccination and take advantage of a range of free training and talent programs for your professional development.
  • We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBIQT+ to apply.

About Us

NSW Ambulance provides essential health services to the people of NSW relieving suffering through out of out-of-hospital care.

From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, metro, rural or region, NSW Ambulance is there to provide medical care and transport when you need it.

Click here to find out more about NSW Ambulance.

About the Role

The purpose of this position is to exercise primary and overall responsibility for NSW Ambulance’s professional conduct and integrity functions. This includes the development and operation of systems, policies and procedures for the assessment, risk management and the case management of complaints or concerns about staff and the development of policies and procedures to enhance an ethical and misconduct resistance. 

The Director has overall responsibility for the operations of the Professional Standards (PS) unit including staffing, budget, reporting and planning and for managing and addressing strategic issues which relate to conduct, integrity, misconduct management and staff discipline. 
The Director drives the implementation of internal, intra-branch and external communication strategies and provides strategic advice to the Chief Executive and other counterparts on issues pertaining to professional conduct and integrity across NSW Ambulance. 
The Director maintains and fosters inter and intra agency liaison as it relates to the PS & EE and promotes the work of the unit in a positive way. In particular relationships including but not limited to NSW Ministry of Health, ICAC, Ombudsman, AHPRA, HPCA and the HCCC are to be expertly managed. 
The Director ensures high level, expert analysis and advice on contentious or complex issues related to allegations of misconduct including criminality against employees is provided to the Chief Executive and other senior staff. This includes the interpretation of employment and industrial laws pertaining to the work of the PS, matters before the NSW Coroner, matters with wider significance to NSW Ministry of Health and government and matters which raise issues of public interest. The Director, where necessary, may retain legal representation on behalf of NSW Ambulance.

Key knowledge and experience

  • Demonstrated leadership in a senior management role and high calibre management and leadership skills. Experience in budget management.
  • Superior high-level communication and interpersonal skills and ability to influence and interact effectively with staff, management and external stakeholders.
  • Conceptual and analytical skills and an ability to give sound advice on complex and important issues in tight time frames.
  • Proven high level ability to work within the legislative and statutory requirements governing misconduct and child related employment.
  • Demonstrated experience in the provision of high level strategic, policy and operational advice. Relevant qualification in a related discipline.
  • Extensive experience and knowledge of employment and industrial law and the exercise of administrative functions and powers.
  • Extensive experience in the implementation of Government policy and practices in regard to discipline, conduct and misconduct management.
  • Experience building sound and constructive relationships with watchdog agencies such as the Health Care Complaints Commission, AHPRA, HPCA, the Independent Commission Against Corruption and the NSW Ombudsman.

How to Apply

Please respond to the below targeted questions (max 4000 characters including spaces per question) and submit this with your CV and other required information. Your CV should also incorporate how you demonstrate relevant knowledge and experience for this role.

Question 1: Describe a situation when you were able to strengthen organisation wide relationships to support a strategic change, by communicating effectively. What was your approach and what was the specific result?

Question 2: Outline how you have been able to lead a high profile team to focus on consistency, customer service and procedural fairness to contribute to broader business goals. How did you do this and what was the measurable outcome?

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Employment Conditions

  • The successful applicant will be appointed under the terms and conditions of the Health Managers (State) Award and will be required to enter into the annual Performance Development Program.
  • The successful applicant may be required to undertake duties at the other centres should the need arise.
  • No Ambulance accommodation is provided.
  • No entitlements to Transferred Employees Benefits (TEB) is provided.
  • Completion of NSW Health Mandatory Training courses is a mandatory requirement for all NSW Health and NSW Ambulance employees applying for this position.
  • Appointment to this position is subject to a satisfactory conduct and services check including referee/supervisor check, a review of National Police check and review of the Service Check Register. A review of excess annual and sick leave, PDP status, ability to undertake full duties of the position and clearances from Professional Conduct & Integrity Unit, Ambulance Education Centre and Infection Control.
  • Employee’s currently undertaking an ECP or ICP consolidation period are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
  • Employee’s currently undertaking a SOT consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.

General Information

  • A 18 month eligibility list may be established for future vacancies.
  • If applicable, please ensure you use your work email address so our recruitment system can identify that you are internal to NSW Ambulance and/or NSW Health.
  • It is a requirement that all candidates submit their applications online.
Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Kalena Smitham on 

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on 02 9320 7644 or

If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on 02 9320 7339 or


It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying and harassment. All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.


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