Full-Time and Part-Time opportunities for Registered Paramedics and Nurses (Div 1) to use your triage skills in a permanent role within a state-wide health service!

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered ALS Paramedics for Triage Practitioner opportunities based in our Operational Communications Division.

Primarily located in Burwood in the eastern suburbs of Melbourne, Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 21.13 (part-time) or 40 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts

About the role

Reporting to Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for “000” callers who do not require emergency ambulance intervention and who can be better managed through an alternate service provider. 

This role will enable you to use your clinical knowledge and skills in patient triage and assessment. Your responsibilities will include, but are not limited to: 

• telephone triage of 000 calls
• referral to appropriate service providers within healthcare and community-based organisations
• escalating calls back into the emergency ambulance system
• operation of industry-specific communication systems
• engagement with internal and external stakeholders to determine a coordinated response
• rostered shifts to support the 24/7 service delivery requirement 

About you

To be considered for this position you will either be an:

• Ahpra registered Division 1 Nurse with a minimum of 4 years post qualification experience that includes:
• Triage nursing and/or emergency department patient care OR
• Experience working in a Secondary Triage setting for an ambulance service

Additional experience in the following areas is highly desirable:

• Acute care nursing
• Community or primary care nursing
• Mental health nursing

 OR

• Ahpra registered qualified Paramedic with a minimum of 4 years post qualification experience working for an Emergency Ambulance Service or experience working in a Secondary Triage setting for an ambulance service.

 You will also need to possess:

• Current Victorian Working with Children Check or ability to obtain this prior to commencement.

Triage Services is a challenging but rewarding work environment well-suited to resilient health professionals. You will also need to be comfortable navigating through multiple information technology systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates.

Working at AV

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

Successful applicants will need to have received the mandated COVID-19 vaccinations if employment is to commence between May and December, the seasonal influenza vaccine for the current year, and be willing to complete pre-employment screening including references, misconduct and Police Checks.

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

The salary for this role is in alignment with the Ambulance Victoria Operational Employee classifications (2020 Enterprise Agreement) plus super.

The Position Description for this role can be found at the AV Careers website https://careers.ambulance.vic.gov.au

How to apply

Your application will form an integral part of the selection process and should be of a high quality including:

• A cover letter outlining your interest in the position and linking your experience to the position
• An up-to-date resume providing detail of your clinical skills
• A completed application form (attached to this job advertisement)

Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email us at Recruitment@ambulance.vic.gov.au

Applications will be processed in the order in which they are received. We are currently recruiting a volume of positions and as such, will contact applicants throughout the advertising period to discuss their application. We encourage anyone who is interested to APPLY NOW.

Applications must be submitted by 11.59pm on 24 February 2024 by clicking ‘apply'. Applications must be submitted via the AV Careers website https://careers.ambulance.vic.gov.au/ to be considered. Emailed applications will not be accepted.

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.