We're looking for customer focused and experienced Account Receivable professionals with a strong service excellence ethos to join the Corporate Services division at Ambulance Victoria (AV).   This is a full-time, fixed term position until June 2020, based at AV's Ballarat headquarters.  

The Accounts Receivable Officer is responsible for efficient, timely and accurate management of accounts administering, monitoring and collecting amounts due to Ambulance Victoria (in line with AV policies and procedures).

About the role

Reporting to the Accounts Receivable Team Leader, the main duties of the role also include (but are not limited to);

• High level customer service, responding to high volume inbound calls and written submission for AV's patients and queries
• Respond efficiently and courteously by phone or in writing queries from customers regarding their accounts.
• Accurately prepare, verify, process and distribute invoices in accordance with invoice cycles
• Liaising with the TAC/patients/hospitals regarding missing/incomplete claims
• Determine WorkCover eligibility, status and responsible party
• Administer Interstate transports by assessing membership/pension and residency details creating invoices and receipting payments from interstate Ambulance services
• Analysing case sheets to determine category of mental health transports using the Mental Health Act & DHS Guidelines

About you

The successful applicant will have significant experience providing account support to large-scale complex organisations, supported by a Business/ Administration certificate, or related discipline is highly desirable.  They will be au fait with providing support to the wider team while building and maintaining strong relationships with internal and external stakeholders with outstanding customer service delivery.

You will be an exemplary communicator and will possess strong attention to detail and organisational skills to allow you to complete tasks timely and accurately. Efficient in the Microsoft Suite programs such as Excel, Word and Outlook is essential.

Experience or knowledge within the following areas will be highly regarded but not essential;

-         Knowledge of Oracle Financial system

-         Knowledge of the Privacy Act

-         Knowledge of Department of Health and Ambulance Service Billing guidelines

What's in it for you

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance, as well as offering salary packaging options and various other benefits.  We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.

How to apply?

Applicants are requested to submit a resume and cover letter outlining their suitability for the role by 5pm, Sunday 23rd December 2018.

Please note: a separate document addressing the selection criteria outlined in the PD is not required. 

For any queries please email Chantelle Crawford - Recruitment & Selection Advisor on recruitment@ambulance.vic.gov.au or contact the AV Recruitment Team on 03 9840 3653.

Ambulance Victoria is an Equal Opportunity Employer. Applications submitted via the AV Careers Centre will be considered only. Candidates may be willing to travel throughout the region when required. The successful candidate may also be required to undergo relevant security checks, such as a police record check.