Queensland Rail is an integrated customer and rail infrastructure business servicing the passenger, tourism, resources and freight customer markets throughout Queensland.  The organisation aims to be the safest, best performing and most customer focused railway in Australia.

At Queensland Rail we believe safety comes first. Always.

Queensland Rail Travel and Tourism has an exciting opportunity for a Manager Travel Network and Customer Interface to join their team based in our Brisbane CBD Office. This crucial role reports into the Executive General Manager Travel and Tourism and will be responsible for leading the Travel Network and Customer Interface team to deliver high performance outcomes from their business group and from key partners of Queensland Rail.

We are looking for an experienced operational leader who has a solid understanding of rail operations and its legislative requirements. You will have outstanding communication and internal and external stakeholder engagement skills with a strong commitment to safety.

About the role:

• Provide leadership and direction around planning, scheduling and modelling operational requirements in order to meet the needs of customers
• Lead the Travel Network and Customer Interface team in planning, developing and implementing a rollingstock strategy that ensures the Travel Network rollingstock assets perform at the level of expectation
• Build and maintain effective employee and stakeholder relationships across the business in order to effectively coordinate the scheduling and operation of the Travel Network
• Drive Travel Network performance to ensure that services run according to schedule and meet customer requirements
• Provide logistics and supply expertise in the continuous review of the Travel Network rollingstock product/s and consider Rollingstock restrictions and limitations
• Manage the contractual relationship with key partners, internal and external suppliers and customer of Queensland Rail
• Lead and manage the development and implementation of the Travel Network Emergency Management Response in order to effectively and efficiently respond to crisis situations

About you:

• High level of skill in developing and implementing operational strategies focused on building a high performing and customer-focused team
• Extensive knowledge of Rail Operations interfaces (including track, rollingstock and logistics)
• High level of skill in directing a team in developing and implementing appropriate frameworks, programs, policies and procedures
• High level of conceptual, analytical and problem solving skills
• High level of influencing, interpersonal, consultation, relationship building and negotiation skills that build and sustain productive relationships and partnerships

 67331 PD.pdf

This is a permanent full-time opportunity. Please note that the salary will be discussed with shortlisted candidates only. In addition to a generous superannuation scheme, Queensland Rail also offers free train to and from work on duty days and a healthy work / life balance.

If this position interests, you and you feel you have the knowledge and experience please apply to position number 67331 by clicking onto the "Apply" button.  Please submit a resume and covering letter outlining your relevant experience by 10am Wednesday 30th September 2020.

If you have any questions regarding this Queensland Rail opportunity, please contact Tanya Anderson on 07 3072 0806 or  tanya.anderson@qr.com.au.  Please do not email your application; we can only accept applications received via our website. Please note a formal response to the key selection criteria is not required.

External applicants applying for roles within Queensland Rail will be subject to Alcohol and other Drugs pre-employment testing.

Queensland Rail embraces diversity and equal opportunity in a serious way.  We have built the foundation for diversity in the areas of gender balance, First Nations Peoples, Youth, Disability and Multiculturalism. We continue to establish and integrate key programs such as QRWomen, Graduate and Apprentice Programs, Work and Welcome, Returned to Work processes, Employee Assistance Program, as well as Queensland Rail First Nations and LGBTIQ+ Staff Reference Groups.