First listed on: 15 February 2020
New South Wales Police Force

Business Improvement Manager - Shared Services

The Manager - Business Improvement leads and manages the improvement team to analyse, evaluate, develop and monitor corporate innovative solutions, reform and efficiency proposals, to ensure the delivery of designated high-quality services and programs across Corporate Services. The Manager ensures opportunities for continuous improvement and business risks are identified that meet the needs of stakeholders and are aligned with agency/program objectives. 

Key accountabilities
  • Lead the analysis, evaluation, development and monitoring of Corporate Services improvement proposals to maximise efficiencies and achieve required organisation outcomes.
  • Manage team performance and implement protocols to ensure that all staff within the unit are effectively engaged and motivated in the delivery of service and business outcomes.
  • Review service/process performance and identify and pursue improvement opportunities, to ensure that solutions and services provided continue to meet the needs of stakeholders, are cost effective and sustainable, appropriately recognise and address risks, are compliant and aligned with directions/objectives. 
  • Develop and maintain internal and external stakeholder relationships for the continuous monitoring and ongoing identification of changes and improvements to corporate industry practices including the utilisation of technology and other operating models.
  • Develop and implement strategies and tools for the continuous monitoring and ongoing identification of corporate risks, trends and opportunities and provide timely, relevant information and advice to Corporate Services senior management and others to facilitate informed decision making.
  • Develop and maintain collaborative networks across NSWPF and with external stakeholders including negotiating and influencing in order to effectively represent the NSWPF’s interests and optimise outcomes associated with the provision of solutions and services.
  • Develop and improve Corporate Service systems and processes, to enable robust monitoring and reporting on relevant activities and progress against strategy, objectives and targets
Key challenges
  • Keeping abreast of current and emerging best practice, government policy and statutory requirements.
  • Developing and maintaining constructive relationships and optimising outcomes given multiple internal and external stakeholders with potentially competing interests.
  • Ensuring the most effective and efficient use of financial, human and other resources/assets in achieving corporate objectives.

To view or download the Role Description click here 
  • Clerk Grade 11/12
  • Temporary Full-Time up to 12 months 
  • Parramatta

JOB NOTES:
 
Essential requirements - candidates must:
  • obtain and maintain the requisite security clearance for this role
  • have Business Management/Analyst Qualifications/Project Management or equivalent and/or extensive experience in a related field.

This is a temporary assignment under Section 81D of the Police Act 1990 up to 12 months. 

Applications from Australian Aboriginal and Torres Strait Islander people are encouraged.
 
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.
 
For your application to be considered, you must:

  • attach a cover letter;
  • attach an up-to-date CV/Resume; and
  • address each of the Target Questions in the text boxes provided in the online application or attach as a separate document. Please limit your response to no more than 1 page per question.

Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) - you can bring these if called for interview.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Applications can only be submitted electronically online via the I Work for NSW website.
 
For information on applying for roles with the NSW Police Force click here
 
To view or download the Role Description click here 
 
APPLICATIONS CLOSE: SUNDAY 1 MARCH 2020 at 11.59 pm

Essential requirements - candidates must:

  • obtain and maintain the requisite security clearance for this role
  • have Business Management/Analyst Qualifications/Project Management or equivalent and/or extensive experience in a related field.
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