First listed on: 12 August 2018
New South Wales Police Force

Team Leader Client Support - Records and Information Management, Shared Services 

The Team Leader Client Support is responsible for managing the provision of records and information management support services to clients, including managing the Records Management Help Desk function and training and compliance processes, and the Insurance Services Unit who process applications and provide Police related information to external customers on a fee for service basis.
Key accountabilities
  • Manage a diverse team in a high-volume environment, ensuring that client/customer requests for advice, system support and provision of information are responded to in a timely manner whilst ensuring the integrity, accuracy and security of information.
  • Manage the Records Management Help Desk function, including developing and reviewing procedures and analysing performance.
  • Provide high level records management advice and assistance to clients.
  • Ensure the effectiveness and ongoing review of records and information management training packages and delivery mechanisms.
  • Carry out records management system metadata maintenance and review of compliance.
  • Contribute to the ongoing review and development of procedures, business rules and other supporting material related to records management.
  • Provide oversight of the processing of applications and provision of Police related information to the Insurance Industry, Legal Profession and the general Public.
  • Review performance of the team, identify opportunities for improvement, and report monthly against key performance indicators.
Key challenges
  • Maintain up to date knowledge of key NSWPF policies and procedures and statutory provisions relevant to the release of information and be able to correctly interpret and apply these rules.
  • Investigate and resolve complex records management issues arising from Help Desk requests.
  • Effectively coordinate the day to day activities of the Records Management Help Desk and Insurance Services Unit to ensure that the teams are adequately resourced and quality customer services are provided.
  • Clerk Grade 7/8
  • Ongoing Full-Time
  • Parramatta
This is a re-advertised role. Previous applicants will need to reapply.
Essential requirements - applicants must:
  • have Tertiary qualifications in Records or Information Management or related discipline or demonstrated equivalent experience; and
  • have sound knowledge and demonstrated ability to interpret relevant Legislation and Government policies including State Records Act 1998, Government Information (Public Access) Act 2009, and Privacy and Personal Information Protection Act 1998.
To be eligible to apply for this role, you must meet one of the following statuses:
  • an Australian Citizen
  • a permanent Australian resident or citizen of New Zealand
Applications from Australian Aboriginal and Torres Strait Islander people are encouraged.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.
For your application to be considered, you must:
  • attach a cover letter;
  • attach an up-to-date CV/Resume; and
  • address each of the Target Questions in the text boxes provided in the online application or attach as a separate document. Please limit your response to no more than 300 words per question.
Please do not attach copies of Qualifications, Certificates or documentation (other than a Resume/CV) - you can bring these if called for interview.
Prior to commencement, the successful candidate(s) will be required to undergo a rigorous National Police Check (criminal history) and obtain and maintain a Security Clearance as determined by the NSW Police Force. For further information on the Security Clearance process click here
Applications can only be submitted electronically online via the I Work for NSW website.
For information on applying for roles with the NSW Police Force click here
To view or download the Role Description click here
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