Team Leader - Contact Centre (various roles) - PoliceLink, Lithgow - [Archived Advertisement]
NSW Police Force (View other jobs from this organisation)
First listed on: 21 March 2018
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Team Leader - Contact Centre (various roles) - PoliceLink - Lithgow
The Team Leader – Contact Centre provides direction, supervision and support to the Contact Centre Team in the taking and processing of reports of crime/incidents and the provision of information to customers. The role is responsible for team performance and the overall management of a team of Customer Service Representatives.
Key accountabilities
- Providing a high level of supervision and monitoring, managing and reviewing personnel performance to continually improve staff effectiveness.
- Participating in the effective over-sight of contact centre operations functions to contribute to achieving operational targets.
- Managing personnel to support the effective and efficient response of police resources to critical and routine incidents.
- Administering the deployment of staff to achieve an efficient use of resources.
- Providing team leadership to encourage and promote high moral, job satisfaction, motivation, high performance and ethical behaviour.
- Managing additional portfolios as allocated by management.
- Supporting the development of staff while continuing to deliver business as usual.
- Maintaining knowledge of current and emerging technologies and relevant legislation and organisational policies, procedures and systems.
- Clerk Grade 5/6 (3 roles)
- Ongoing - Full-Time
- Lithgow
JOB NOTES:
To be eligible to apply for this role, you must meet one of the following statuses:
A Talent Pool (valid up to 12 months) may be created from this recruitment for future ongoing or temporary roles.
For your application to be considered, you must:
Prior to commencement, the successful candidate(s) will be required to undergo a rigorous National Police Check (criminal history) and obtain and maintain a Security Clearance as determined by the NSW Police Force. For further information on the Security Clearance process click here
Applications can only be submitted electronically online via the I Work for NSW website.
To be eligible to apply for this role, you must meet one of the following statuses:
- an Australian Citizen
- a permanent Australian resident or citizen of New Zealand
A Talent Pool (valid up to 12 months) may be created from this recruitment for future ongoing or temporary roles.
For your application to be considered, you must:
- attach a cover letter;
- attach an up-to-date CV/Resume; and
- address each of the Target Questions in the text boxes provided in the online application. Please limit your response to no more than 300 words per question.
Prior to commencement, the successful candidate(s) will be required to undergo a rigorous National Police Check (criminal history) and obtain and maintain a Security Clearance as determined by the NSW Police Force. For further information on the Security Clearance process click here
Applications can only be submitted electronically online via the I Work for NSW website.
For information on applying for roles with the NSW Police Force click here
To view or download the Role Description click here
APPLICATIONS CLOSE: SUNDAY 8 APRIL 2018 at 11.59 pm
Job Summary
- Closing Date:
- 08 Apr 2018
- Location:
- NSW - Lithgow
- Salary:
- Total Remuneration Package: $99,073.
- Work Type:
- Full Time
- Category:
-
Admin/Customer Services/PA
Emergency Services/Management/Police