Service NSW

Director – Program Management Office

SNSW Senior Executive Band 1 – The package includes base salary starting at $203,386, plus employer's contribution to/ superannuation and annual leave loading.

Location – Support Office - Haymarket

Employment Status - Ongoing Full Time

About Service NSW

Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience! The Service NSW team is committed to making a difference. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure focus is always on the customer.

Primary Purpose of the Role 

The Director Program Management Office leads strategic program management, structures and frameworks across Service NSW, including leading transformational, cross-agency, and cross-functional programs, to deliver NSW Government customer service delivery reform programs and objectives. The Director is responsible to senior stakeholders to deliver program outcomes within timelines, resources, and ensuring benefits realisation.

Key accountabilities and responsibilities include:

• Oversees of the multi-faceted and multi-disciplinary programs to ensure government and Service NSW objectives are met and projects have the required visibility and support from Service NSW from multiple stakeholders.
• Refines the PMO strategy and leads the design and implementation of a common project management frameworks, methodology, standards and tools to drive and facilitate the successful delivery of program across Service NSW. 
• Leads the execution of a PMO governance, reporting and review framework to provide a holistic view of all organisational program activity, including reports on expenditure and budget deliverables, and consolidating Benefits Realisation reports aligned to the Benefits Realisation Framework. 
• Leads consultation with key PMO stakeholders, to drive proactive participation of the business to achieve program objectives ensuring senior stakeholders are engaged and projects consider the impact of a wide range of complex interrelating issues.
•  Manages interdependencies and coordination across Service NSW and agency partners as required to ensure that information relating to deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated.
• Fosters collaborative and mutually supportive relationships with project leaders and senior stakeholders, provides coaching, training and support to enhance SNSW’s project/program management capability, and improve collaborative development and project results.

Essential Requirements:

• MUST be an Australian Permanent Resident or Australian Citizen to apply for permanent roles within Service NSW.
• Proven experience at senior management level directing and leading change and a PMO function.
• Extensive experience delivering complex projects.
• Currency of knowledge and understanding of industry best practices in multi-channel service delivery operations and sound business acumen to manage large business operations.
• Relevant tertiary education and/or broad industry experience in the delivering multi-faceted reform projects.

How to apply:
To apply for this role please submit an application via the NSW Government Jobs website, http://iworkfor.nsw.gov.au. When applying you need to provide:

1. Cover letter (maximum of 1 page)
2. Resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.
3. Answer all application questions

Please note that your employment at Service NSW is subject to a satisfactory national criminal record check.

Applications close on: Monday, 2nd July 2018 [11:59 p.m.] 

Want to know more?
Further information about this opportunity can be found in the attached Role Description, alternatively for a confidential discussion about this role please contact Natalie Elliott via email Natalie.elliott1@service.nsw.gov.au.

For any questions related to technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email  support@jobs.nsw.gov.au between 8:30am - 5:00pm, Monday to Friday.